Easy Pool Plans
We recognise that your privacy is very important, and we are committed to protecting
the personal information we collect from you. The Privacy Act 1988 (Cth) ('Privacy
Act') and the National Privacy Principles ('NPP's') govern the way in which we must
manage your personal information and this policy sets out how we collect, use, disclose
and otherwise manage personal information about you. We encourage you to check our
WHAT HAPPENS TO YOUR PERSONAL INFORMATION?
We don’t keep records of your credit card numbers. Any financial transaction between
us is referred to a secure third party site.
WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY DO WE NEED IT?
To enable us to fulfil our responsibilities as a provider of swimming pool design
concepts, we may need to collect personal information about you including your name,
address, other contact details, transaction history and products and service preferences.
We use this information to tailor our products and services to best meet the needs
of our customers. We may also use this information to send you details of other
products and services that may be of interest to you. At any time, if you no longer
wish to receive this additional marketing material let us know, and your details
will be removed from the marketing database. If we do not collect the personal information
we may not be able to provide you with the services or assistance you have requested.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Easy Pool Plans recognises and respects the importance of each individual’s privacy.
handled appropriately and kept confidential. We generally collect your personal
information directly from you. For example, we may collect personal information
about you when you deal with us over the telephone, enter into an agreement with
us or send us correspondence (whether by letter, fax or e-mail), visit our web site
or when you have contact with us in person.
HOW WE USE YOUR PERSONAL INFORMATION
Any personal details that you provide will be used for the purpose of dealing with
your request, enquiry, or contractual dealing. This may involve disclosing your
personal information to businesses owned by Easy Pool Plans, or to service providers
who assist us in operating our business.
WHO WILL SEE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION?
Unless we are required to provide your personal information to others by law, by
court order or to investigate suspected fraud or other unlawful activity, your information
will only be seen or used by persons working in or for Easy Pool Plans & our related
businesses. These people will include our own and our contract customer service
staff, sales agents, marketing people and agents.
WHAT IF I WANT TO CHECK WHAT PERSONAL INFORMATION YOU HOLD ABOUT ME?
Subject to any legal restrictions we would be happy to advise you what personal
information we hold about you if you request this. We will endeavour to provide
you with the information requested within 30 days. If your request is particularly
complex or requires detailed searching of our records, there may be a cost to you
in order for us to provide this information. We may decline a request to access
personal information where the Privacy Act requires us to do so. If you believe
there are errors in our records about you, please let us know and we will be happy
to investigate and correct any inaccuracies.
In the course of using our website, you may provide us with personal information.
While we will use all reasonable endeavours to protect information provided in this
manner from unauthorised use, we cannot guarantee that any data transmitted over
the Internet will be totally secure. Accordingly, although we aim to protect such
information, we are not able to ensure or warrant the security of any information
you transmit to us, and any such transmission is at your own risk. Once we receive
the transmission, we take all reasonable steps to ensure its security within our
ADVERTISING AND TRACKING
We may collect information in relation to your visit to our website, in order to
assist us with tracking and improving the site. However, we are not able to identify
you through this process. The type of information which is collected in this manner
may include the date and time of your visit, whether it is a repeat visit, how you
located the website and broad geographical information (such as the State or country
in which your computer is located). Collection of this anonymous data may occur
by the placement of cookies. Cookies are small information files placed on a user's
computer by the web browser when a website using cookies is visited. For information
on disabling cookies, please visit the website of the manufacturer of your web browser,
or use the 'Help' function within the web browser program. Other anonymous data
collection methods may also be used. You should note that we use external companies
for the following purposes: - Web hosting services for this website - Gathering
non-personal information relating to usage of the website.
Should you send an email to us, we may retain the email in our records if we believe
we are required by law to do so. In addition, the content of your email message
and our response may be monitored for security and quality assurance reasons. The
term 'SPAM' refers to unsolicited commercial material sent to you via email. Easy
Pool Plans does not use or condone the use of SPAM. However, we may provide you
with information from time to time about new products or services available to you
from Easy Pool Plans, or other businesses with whom we have a relationship. Your
consent to us providing this information to you will be implied unless you notify
us that you do not wish to receive this information. You may do this by emailing
us and advising that you do not wish to receive marketing information.
SITE LINKING POLICY
We may include on our website links to external sites that we consider contain information
relevant to our products or services. Where these links exist, Easy Pool Plans accepts
no responsibility for the accuracy of the content of those sites, or your reliance
on any information contained within any such site. Following a link to an external
site is entirely at your own risk. We are committed to keeping secure the personal
information you provide to us. We take all reasonable precautions to protect the
personal information we hold about you from misuse and loss and from unauthorised
access, modification or disclosure. We have a range of practices and policies in
place to provide a robust security environment. We ensure the on-going adequacy
of these measures by regularly reviewing them.